Menu Home Search

Privacy Policy

We collect certain information or data about you when you use the Norfolk & Waveney LMC website.

We collect:

  • questions, queries or feedback you leave, including your email address if you contact Norfolk & Waveney LMC
  • your email address and personal details when you create an account 
  • how you use emails that we send you, for example whether you open them and which links you click on
  • your IP address, and details of which version of web browser you used
  • information on how you use the website, using cookies and page tagging techniques

This data can be viewed by authorised people at Norfolk & Waveney LMC to:

  • improve the website by monitoring how you use it
  • gather feedback to improve our services, for example our email alerts
  • respond to any feedback you send us, if you’ve asked us to
  • send email alerts to users
  • allow you to access Norfolk & Waveney services and make payments
  • provide you with information about our services

Where your data is stored

We store your data on secure servers in London in the United Kingdom. Our website is provided by FourteenFish Ltd who are ISO 27001 certified.

Some of our suppliers are based outside the European Economic Area (EEA). We have strict controls over what data we send to them, and they only have limited access to some parts of your data.

By submitting your personal data, you agree to this.

When you create a Norfolk & Waveney LMC account

We use the Rackspace platform to send you email alerts. Rackspace has staff based outside the EEA, and stores details about any emails we have sent in the last 30 days on their servers in the US. Rackspace is certified under the EU-US Privacy Shield framework. When you sign up for an account, you agree to emails being sent to you in this way.

Keeping your data secure

Sending information over the internet is generally not completely secure. However we do ensure that all data to and from our website is encrypted using TLS 1.2 which prevents anyone reading or tampering with the data while it is in transit.

Any data you send is at your own risk.

We have procedures and security features in place to keep your data secure once we receive it. Our website and database provider FourteenFish is ISO 27001 certified and audited by the British Assessment Bureau on an annual basis.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with government departments for legal reasons.

We won’t ever share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect.

If you’ve created an account and receive emails from us, you can unsubscribe at any time.

Links to other websites

The Norfolk & Waveney LMC website contains links to other websites.

This privacy policy only applies to Norfolk & Waveney LMC, and doesn’t cover other services that we link to. 

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.